FAQs

Frequently Asked Questions (FAQs)

  1. How do I place an order?
    To place an order, browse our website, select your desired items, and add them to your cart. Proceed through the checkout process by providing the required information to complete your purchase.

  2. What payment methods do you accept?
    We accept paypal and credit cards, including Visa, MasterCard, and American Express. At checkout, choose the credit card option and securely enter your card details.

  3. Can I modify or cancel my order after placing it?
    While we strive to accommodate modifications or cancellations, it may be challenging once the order is processed for shipping. Please contact our customer service team as soon as possible, and we will assist you accordingly.

  4. How can I track my order?
    Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package. You may also log in to your account to view the order status.

  5. What is your return policy?
    For detailed information on returns, exchanges, and refund procedures, please refer to our "Refund & Return Policy" page. Your satisfaction is our priority, and we aim to address your concerns promptly.

  6. Do I need to pay customs fees for my order?
    All orders are shipped duty-paid worldwide. If you receive an import duty bill, please forward it to us, and we will manage it on your behalf.

  7. Are my personal details secure?
    Yes, we prioritize the security of your personal information. Our website employs advanced security measures to ensure your data is protected, providing a safe shopping experience.

  8. Do you offer international shipping?
    Yes, we proudly offer international shipping to over 200 countries. Enjoy free shipping on orders over $79.90, reflecting our commitment to exceptional value and service.

  9. How can I stay updated on promotions and new arrivals?
    Subscribe to our newsletter to receive updates on our latest promotions, new arrivals, and exclusive offers. Look for the subscription option on our homepage.

  10. How can I contact customer support?
    For inquiries or assistance, please reach our customer support team via the "Contact Us" page on our website or by emailing orders@jemivo.com. We are dedicated to providing prompt responses to ensure exceptional service.

If you have further questions or concerns, please do not hesitate to contact our customer support team. Thank you for choosing Vornian!